FAQ`S

Product Information:

• Question: What products does your cosmetic brand offer?
• Answer: We take pride in offering a diverse range of high-quality cosmetics. Each product is crafted with precision, and detailed information about the ingredients can be found on the respective product pages. Our commitment extends to ensuring all our products are cruelty-free, and Vegan. Rigorous testing is conducted to guarantee the safety and effectiveness of our formulations.

Ordering and Shipping:

• Question: How can I place an order and what are the accepted payment methods?
• Answer: Placing an order is simple through our user-friendly website. We accept [Cash on Delivery & Card payment], providing convenience for our customers. For comprehensive information on shipping, please refer to our detailed shipping policy. We are pleased to offer international shipping with rates conveniently available at the checkout.

Returns and Exchanges:

• Question: What is your return policy, and how can I initiate a return or exchange?
• Answer: Your satisfaction is our priority. Our return policy allows for returns within [7] days of receipt. To initiate a return or exchange, please follow the instructions on our [returns/exchanges] page. Please note that returns must be made within the specified time frame to be eligible.

Customer Service:

• Question: How can I contact your customer service, and what is the typical response time?
• Answer: Our dedicated customer service team is ready to assist you. You can contact us through [+92-333-7618992]. We strive to respond to inquiries promptly, and our goal is to provide excellent customer service. 

Product Usage and Tips:

• Question: How do I use your products, and are there any tips for getting the best results?
• Answer: Instructions for using our products can be found on each product page. For additional tips and best practices, check out our [How to apply in descriptions]. We're committed to ensuring our customers have a seamless and enjoyable experience with our products.

Safety and Allergies:

• Question: Are your products suitable for all skin types, and what steps do you take regarding allergies?
• Answer: Our products are designed to cater to various skin types. It's crucial to review the ingredient list for potential allergens. We conduct thorough allergy testing to ensure safety. In the rare event of an allergic reaction, please discontinue use and consult a healthcare professional.

Promotions and Discounts:

• Question: Do you have ongoing promotions or discounts, and how can customers stay informed about new launches?
• Answer: Stay updated on our latest promotions and discounts by visiting our [promotions/discounts] page. You can also subscribe to our newsletter for exclusive offers and firsthand information on new product launches.

Social Responsibility:

• Question: What steps does your brand take for environmental responsibility, and are you involved in charitable initiatives?
• Answer: We are committed to environmental responsibility, with our products embodying [Cruelty free / Vegan]. Additionally, we actively participate in [Charities to help the ones in need] to contribute to social causes and make a positive impact in the community.